Objectives:
- Send reviews to the legal team from the client portal
Steps:
Lexzur features a rating system to evaluate the legal department’s service quality.
Users.Upon submission, an email notification is sent to both the Client Portal user and the legal team. Ratings are visible in the Matter/Contract section of the Core application. Additionally, dashboards allow the legal department to monitor the quality of service across request types, assignees, and teams.
How to Rate Legal Services via the Client Portal?
1. Open the request you need from the Client Portal. For example, go to the Matters page and click on the request ID you need.
2. On the right side of the page, there is a feedback section where you can rate the service by clicking on the stars.
You can rate requests on a scale of 1 to 5 and provide additional review in the text box. Then submit your review
3. Upon submission, an email notification is sent to both the Client Portal user and the legal team.
The legal team can access the review from the Core application in the requests page.
For more information about LEXZUR, kindly reach out to us at help@lexzur.com.
Thank you!
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