Comment contacter le service d'assistance ?

Objectifs

• accéder au service d'assistance

Etapes

Dans LEXZUR, il y a plusieurs façons de contacter l'équipe d'assistance de LEXZUR. 

Par le bouton d'assistance en bas de page         

• Head to the Support Icon in the main menu.   

Click on Raise a Support Ticket to request help from Support.

There are 3 types of requests:

1. Report a Bug: If you have any issues with the Application 
2. Suggest An improvement: If you have any improvement suggestions
3. Ask a Question: If you have any questions about LEXZUR

If you click on any of the options, you will be redirected to a page to enter the question, the details related to the request, and you have the option to attach any file or screenshots that might help us then press on Send.

LEXZUR Support Team will receive your request immediately.

After creating your request, you will receive an email that your request has been received. Click View Request to see the status of your request.

You have the ability as well to check the Raised Requests and to communicate with LEXZUR team by adding your comments in the comment box and attaching some additional documents.

• Chat with human agents through the chat portal

At the bottom right of the page, you have a chat icon, where you can communicate with human agents if you have any inquiries and want a fast answer.

All you have to do is to enter your email address and start the chat.

For more information about LEXZUR, kindly reach out to us at help@lexzur.com.

Thank you!