Objectifs
Etapes
Le portail client LEXZUR permet aux équipes juridiques de collaborer sur des affaires , des litiges et des contrats.
et de communiquer avec leurs clients et demandeurs.
Les demandeurs se connectent à l'équipe juridique pour partager des données
Comment accéder au portail client :
- Tout d'abord, pour utiliser le portail client, l'administrateur doit vous ajouter en tant qu'utilisateur du portail client à partir du système.
- Vous recevrez une notification par mail vous pour rejoindre le portail client.
Le mail contiendra un lien pour créer votre mot de passe. Une fois votre compte créé, vous pouvez vous connecter au portail client.
- Both the Client Portal URL and the link embedded in the email will redirect you to the Client Portal Login Page. Sign in using your credentials or click Sign Up if you don't have an account.
Raise Requests from the Client Portal:
You can now connect to the legal team, raise new requests, and follow up on your requested matters or contracts securely and confidentially.
- From your Home page, you can find the list of predefined forms set by the legal team to allow you to request matters, cases, or contracts.
- Search for requests or click on the available categories to view the list of requests organized under each category.
- Choose the suitable request type, for example, "Request a corporate matter" fill in the necessary information, and submit your request once done.
Each request type requires different fields to be filled in, which are determined by the legal team.
- Once the request is submitted, the legal team will receive a notification about the new matter, and they will start working on it.
- You will also receive an email notification including your request details:
- You can then view all your requests and follow up on each one from the Matters/Cases Page.
- Here, you can search for requests using quick filters such as matter status and practice area. You can also export the list of your requests to Excel and request a new matter on the fly.
As a client, you have access to track some of your request details and receive updates from the legal team.
- Open the request page by clicking on its ID.
- Here, you can follow the workflow status, related people, dates, and important developments and view hearings and attachments from the other tabs.
- Both the client and the legal team can communicate through the Notes tab. You can write your comments in the notes section, attach files, and press "Add note".
The legal team will be notified, and they can see the attachments and add a new note.
Similarly, you can also view and follow up on your requested contracts from the Contracts page.
- You can request a contract using the questionnaire (draft contract from template), or upload a document for review.
- You can then follow up on your requested contracts each on a separate page, so track details and status, and view or add related attachments.
- You can also have a look at the Approval and Signature Workflow. So you can here view the list of Approvers and signees, as well as the approval and signature statuses.
Clients do not have collaboration permissions, therefore they cannot approve, reject, or sign contracts.
- Additionally, clients can track contract milestones, and add new milestones as well from the client portal.
Milestones should be made visible to the Client Portal from the main system.
For more information about LEXZUR, kindly reach out to us at help@lexzur.com.
Thank you!
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