Objectives

• Access the Support Portal 

Steps

In LEXZUR, There are 3 several ways to contact App4Legal LEXZUR Support Team. 

• Through the Support Button on the Footer         

Image Removed                             

• Head to Get Help under the user avatar on the top right.   

Image Removed                                     

• Click on the Speaker icon next to the settings on the main menu. 

Image Removed

Image Removed

You can log in if you have user credentials (Username and Password). User Credentials are different from App4Legal.

You can sign up for new Support Portal Account.

Image Removed

Enter your email to Sign up and click on "Sign up" 

Image Removed

You will receive an email that your App4Legal Support Account was successfully created.

• icon in the main menu.   

Image Added

Click on Raise a Support Ticket to request help from Support.

There are 3 There are 4 types of requests:

1. Report a Bug: If you have any issues with the Application 
2. Suggest An improvement: If you have any improvement suggestions
3. Ask a Question: If you have any questions about App4Legal
4. Contact Customer Success: If you want to reach out to the Customer Success team
5. LEXZUR

Image AddedImage Removed

If you click on "Ask a Question" hyperlinkany of the options, you will be redirected to a page to enter the question, the details that help the team to help you, you can also related to the request, and you have the option to attach any file or screenshots that might help us then press on the "Create button" Send.

Image RemovedImage Added

App4Legal LEXZUR Support Team will receive your request immediately.

After creating your request, you will receive an email that your request has been received. Click "View request" Request to see the status of your request.

You can communicate with App4Legal have the ability as well to check the Raised Requests and to communicate with LEXZUR team by adding your comments in the comment box and attach attaching some additional documents to help App4Legal Support Team to understand your requests.

You can follow your requests from the "Requests" button 

...

.

Image Added

• Chat with human agents through the chat portal

At the bottom right of the page, you have a chat icon, where you can communicate with human agents if you have any inquiries and want a fast answer.

Image Added

All you have to do is to enter your email address and start the chat.

Image AddedImage Removed

For more information about App4LegalLEXZUR, kindly reach out to us at help@app4legalhelp@lexzur.com.

Thank you!