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Backup & Restore:

1. The backups of the Applications are done on regular basesdaily basis.
2. The backups are normally done in a time-frame where there is minimal activity on the Customer Applicationservers.
3. The backups of the Application is a full backup of all the data.The backups are done on two levels:
   
4. Hosting Provider Backup: Which is the backup of the whole image of the Infrastructure Server that is holding the Customer Application.
Manual Backups: Regular Backups that are done on the server level, which is a more detailed backup of the files and folders of the application, and should act as another backup plan in case the first backup failed to restore
5. Geo-redundant backups are taken daily with a retention period 30 days, stores multiple copies of backups so that data is protected from planned and unplanned events, including transient hardware failures, network or power outages, and massive natural disaster.

6. Below is a table containing the RTO, RPO & Retention information about the mentioned backup procedures above:

   
   

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Sanity Checks & Backup Resilience:

1. Backup Restoration Tests are periodically conducted to test the Backup & Restoration process is working properly.
2. The Sanity Checks of the backups are conducted on Local/Cloud machines.
3. The Sanity Checks are done every 1 Month of the latest backup that is taken.