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To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
In the Contract/Document Default values tab, you have to set the default value of "Allow feature "SLA Management" " to Yes and click on Save.
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Under the Conditions section, you can specify conditions to determine when to apply this SLA like the priority and the parties.
In the Email Notification for breached SLAs section, you can specify the user that will be notified once the SLA is breached.
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To view the SLA elapsed time for a specific contract/document, head to the contract/document and click "Show SLA elapsed time" from the three dots.
This will show you all the cycles done at the level of this particular contract, with all the details, what was the target, the elapsed time, and if Met the target or was Breached.
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