Objectives
Steps
In LEXZUR, you can define a target time duration for different Tasks workflow statuses.
Enable Task SLA Management:
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- To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
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- In the System Values tab, set the default value of "Allow feature Tasks SLA Management" to Yes and click on Save.
Configure Task SLA:
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To manage the Tasks SLAs, go back to the settings page and from the Tasks section → select SLA Management.
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Additionally, you can enable SLA escalation, which allows you to send separate notifications to different individuals after the task is initiated.
In the Email Notification for breached SLAs section, you can specify the user that will get notified once the SLA is breached.
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To view the SLA elapsed time for a specific Task, head go to the task page, and click "Show SLA elapsed time" from the Actions 3 dots button on the top right:
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