Objectives
- Enable the "SLA Management" feature for Contracts & Documents
- Configure SLA for Contracts & Documents
Steps
In App4Legal, you can define a target time duration for different contract/document workflow statuses.Anchor enable sla enable sla
To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
In the Contract/Document Default values tab, you have to set the default value of "Allow feature "SLA Management" " to Yes and click on Save.
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To manage the SLAs, head to the "Contracts & Documents" section → SLA Management.
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This will show you all the cycles done at the level of this particular matter, with all the details, what was the target, the elapsed time, and if Met the target or was Breached.
For more information about App4Legal, kindly reach out to us at help@app4legal.com.
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