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- The backups of the Applications are done on regular basis.
- The backups are normally done in a time-frame where there is minimal activity on the servers.
- The backups of the Application is a full backup of all the data.
- The backups are done on two levels:
- Hosting Provider Backup: Which is the backup of the whole image of the Infrastructure Server that is holding the Customer Application.
- Manual Backups: Regular Backups that are done on the server level, which is a more detailed backup of the files and folders of the application, and should act as another backup plan in case the first backup failed to restore.
Below is a table containing the RTO, RPO & Retention information about the mentioned backup procedures above:
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| Information | 1st Backup Method | 2nd Backup Method |
|---|---|---|
| RPO | 24 Hours | 24 Hours |
| RTO | 8 12 Hours | 8 12 Hours |
| Retention Time | 35 Days | 35 Days |
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