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  1. The backups of the Applications are done on regular basesbasis.
  2. The backups are normally done in a time-frame where there is minimal activity on the Customer Applicationservers.
  3. The backups of the Application is a full backup of all the data.
  4. The backups are done on two levels:
    1. Hosting Provider Backup: Which is the backup of the whole image of the Infrastructure Server that is holding the Customer Application.
    2. Manual Backups: Regular Backups that are done on the server level, which is a more detailed backup of the files and folders of the application, and should act as another backup plan in case the first backup failed to restore.

  5. Below is a table containing the RTO, RPO & Retention information about the mentioned backup procedures above:


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