Objectives
Steps
In LEXZUR, you can define a target time duration for different Tasks workflow statuses.
Enable Task SLA Management:
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- To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
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- In the System Values tab, set the default value of "Allow feature Tasks SLA Management" to Yes and click on Save.
Configure Task SLA:
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To manage the Tasks SLAs, go back to the settings page and from the Tasks section → select SLA Management.
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To view the SLA elapsed time for a specific Task, head go to the task page, and click "Show SLA elapsed time" from the Actions 3 dots button on the top right:
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