How to use the Client Portal as Client

Objectives

Access the portal
Request and follow up on matters/cases/contracts/tasks through the Client Portal

Steps

LEXZUR Client Portal allows legal teams to collaborate and communicate with their clients and requesters. Requesters will connect with the legal team to share data and collaborate on matters, cases, and contracts.

How to access the Client Portal:

First, to use the client portal, the admin should add you as a client portal user from the system.

You will receive an email notification inviting you to join the client portal.

The email will include a link to set up your password. Once you have set up your account, you can log in to the client portal.

Lexzur users can easily share the Client Portal URL with collaborators or embed it on their website, enabling them to access the portal effortlessly.

Both the Client Portal URL and the link embedded in the email will redirect you to the Client Portal Login Page. Sign in using your credentials or click Sign Up if you don't have an account.

Raise Requests from the Client Portal:

You can now connect to the legal team, raise new requests, and follow up on your requested matters or contracts securely and confidentially.

From your Home page, you can find the list of predefined forms set by the legal team to allow you to request matters, cases, or contracts.
Search for requests or click on the available categories to view the list of requests organized under each category.

Choose the suitable request type, for example, "Request a corporate matter" fill in the necessary information, and submit your request once done.

Each request type requires different fields to be filled in, which are determined by the legal team.

Once the request is submitted, the legal team will receive a notification about the new matter, and they will start working on it.

You will also receive an email notification including your request details:

You can then view all your requests and follow up on each one from the Matters/Cases Page.
You can easily choose the specific matter or case category you'd like to access, rather than navigating through all requests in a single grid.
For example Requests related to Legal Advices, Cases, or Others

Here, you can search for requests using quick filters such as matter status and practice area. You can also export the list of your requests to Excel and request a new matter on the fly.

As a client, you have access to track some of your request details and receive updates from the legal team.

Open the request page by clicking on its ID.
Here, you can follow the workflow status, related people, dates, and important developments and view hearings and attachments from the other tabs.
Both the client and the legal team can communicate through the Notes tab. You can write your comments in the notes section, attach files, and press "Add note". The legal team will be notified, and they can see the attachments and add a new note.
Additionally you can submit a review and rate the service under the Feedback Section.

Similarly, you can also view and follow up on your requested contracts from the Contracts page.

You can easily choose the specific Contract category you'd like to access, rather than navigating through all requests in a single grid.
Same as in the Matter page, you can search for requests using quick filters such as contract status and type. You can also export the list of your contract requests to Excel and request a new contract on the fly.

You can request a contract using the questionnaire (draft contract from template), or upload a document for review.
You can then follow up on your requested contracts each on a separate page, click on the ID to open the page
Here track details and status, and view related attachments.
Communicate with the contract team via the notes and send your feedback and rate the service.

You can also have a look at the Approval and Signature Workflow. So you can here view the list of Approvers and signees, as well as the approval and signature statuses.

Clients do not have collaboration permissions, therefore they cannot approve, reject, or sign contracts.